The purposes of ____ should be to determine whether the project provided the customer with the expected benefits, assess the level of customer satisfaction, and obtain any feedback that would be helpful in future business relationships with this customer or with other customers.
A) a post-project evaluation meeting with the customer or sponsor
B) a project progress meeting with project stakeholders
C) an analysis session with the project team
D) a pre-RFP meeting with the customer

Question

Quizplus · Accepted Answer

A post-project evaluation meeting with the customer is the best option to determine whether the project provided the customer with the expected benefits, assess the level of customer satisfaction, and obtain any feedback that would be helpful in future business relationships with this customer or with other customers. It allows the customer to provide their feedback and suggestions, and it helps the project team to understand what they did well and where they can improve in the future. Option B is incorrect, as project progress meetings are held during the project to ensure it is on track, and are not a suitable forum for post-project evaluation. Option C is incorrect, as an analysis session with the project team would not include the customer's feedback or insights. Option D is also incorrect, as a pre-RFP meeting is held before a project is even awarded and is focused on clarifying the requirements and scope of the project.

The Purposes of ____ Should Be to Determine Whether the Project