In certain situations, the project manager needs to act as a buffer between the project team and either the customer or upper management.

Question

Quizplus · Accepted Answer

The project manager may need to shield the team from any negative feedback or criticism from the customer or upper management, or they may need to communicate difficult or sensitive information to these stakeholders on behalf of the team. This helps to maintain a positive work environment and keep the project on track.

In Certain Situations, the Project Manager Needs to Act as a Buffer