Decentralized structures that delegate authority to lower-level employees are used in turbulent environments to enable decisions to be made by those who are closest to the customer or the source of change.

Question

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This statement is true. Decentralized structures allow for quicker decision-making and adaptation to changes in the environment because authority is delegated to lower-level employees who are closer to the customer or source of change. This is particularly useful in turbulent or fast-changing environments where there may not be enough time to go through a centralized decision-making process.

Decentralized Structures That Delegate Authority to Lower-Level Employees Are Used