The service profit chain is the service sequence from __________.
A) managers to employees to customers
B) suppliers to employees to profits
C) suppliers to managers to employees
D) employees to customers to profit
E) suppliers to employees to profit

Question

Quizplus · Accepted Answer

The service profit chain is the service sequence from employees to customers to profit, meaning that it starts with the employees providing quality service to customers, leading to customer satisfaction and loyalty, and ultimately resulting in higher profits for the company.

The Service Profit Chain Is the Service Sequence from __________