Types of Control (Scenario)
Sam has not been receiving the information that he needs from his current control system. By the time Sam receives his reports, the activity has been completed and mistakes have already been made. Direct supervision is used extensively on the production floor now, so some activities are corrected before they become costly mistakes. But Sam would like to do better. Ideally, he would like to fix mistakes before they happen and anticipate more of the problems before they occur.
-Sams reports are an example of __________ control.
A) applied
B) feedforward
C) concurrent
D) conformance
E) feedback

Question

Quizplus · Accepted Answer

Sam's reports are being used after the activity has been completed to evaluate how well things were executed. This indicates that he is using feedback control, which measures outcomes to correct future behavior or results. However, Sam would like to anticipate problems before they occur, so he may also benefit from using feedforward control, which attempts to identify and prevent problems before they happen. Nonetheless, since he is already using feedback control, that is the best answer based on the given scenario.