Which of the following is not an attribute studied as part of the SERVQUAL measure?
A) accuracy
B) tangibles
C) empathy
D) assurance
Correct Answer:
Verified
Q1: A disadvantage of using company department managers
Q3: To be successful,strategic planning should be _.
A)conducted
Q4: A retailer with high inventory turnover is
Q5: Contingency planning is conducted in _.
A)benchmarking
B)opportunity cost
Q6: The most well-known measurement tool of service
Q7: Which of the following is not a
Q8: Sales revenue by goods/service category,gross margin return
Q9: An ongoing benchmarking survey of customer satisfaction
Q10: The retailer with the highest 2010-2011 index
Q11: An example of a tangible attribute as
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