The cross-training of employees is particularly beneficial when a retailer _____.
A)must deal with highly seasonal sales trends
B)is open for short hours
C)is open for long hours
D)has loyal part-time workers

Question

Quizplus · Accepted Answer

When a retailer must deal with highly seasonal sales trends, cross-training employees can help ensure that there is adequate staff coverage during busy times and that employees can flexibly and efficiently handle changing demands.

The Cross-Training of Employees Is Particularly Beneficial When a Retailer