Les Ailes De La Mode Is a Quebec Retail Store

Les Ailes de la Mode is a Quebec retail store that promotes the highest quality customer service.The company has established itself not only as a top retailer in the province,but also as a credit card and point program company,a cataloger,and even a publisher.It gathers customer information for its credit cards and point program through catalogue orders,and through subscriptions to its publications.
-Refer to Les Ailes de la Mode.The company promotes its service by maintaining the importance at the point at which the customer and store personnel exchange information and develop learning relationships.What is being described?

A) the transactional dyad
B) an interaction
C) knowledge analysis
D) an empowerment moment