Courtney's mother died of breast cancer,and she is afraid of getting cancer.When she went to get a baseline mammogram,she wanted a facility where the personnel would not think her fears were silly and would answer all of her questions.By which of the following components of service quality is Courtney most likely to rate the mammogram provider?

Question

Quizplus · Accepted Answer

Courtney is looking for a mammogram provider that understands her fears, does not dismiss them as silly, and is willing to answer all her questions. This indicates she values a provider that can demonstrate empathy towards her situation and concerns.

Courtney's Mother Died of Breast Cancer,and She Is Afraid of Getting