In an industry where guests are tired of cookie-cutter hotels,some consumers are looking for personalized service,which can be found in boutique hotels.Boutique hotels cater to their guests' sense of their personal image as being discriminating,more sophisticated,and more hip.Frequently,these guests don't want to be where the crowds are.This is a small but growing market niche.There are no generally recognized rules for boutique hotels,but they tend to be small and service-oriented,with high-style decor,and top-notch restaurants.Employees are called cast members.Amenities include cordless phones,CD players,Aveda brand bath and hair products,and down comforters and pillows.
-Refer to Boutique Hotels.Within the promotion,what do the amenities provided by boutique hotels represent?

Question

Quizplus · Accepted Answer

The amenities provided by boutique hotels represent tangible cues, which are physical features or characteristics of a product or service that customers can experience through their senses. The amenities mentioned in the text, such as cordless phones and down comforters, are tangible cues that can influence customers' perceptions of the hotel's quality and value.

In an Industry Where Guests Are Tired of Cookie-Cutter Hotels,some