Virtual Bellhop is a company that ships awkward sporting goods to vacation destinations so that its customers do not have to worry about lugging them through airports or having them damaged in transit.During the summer months and December,the company is extremely busy packaging and shipping sporting gear.
-Refer to Virtual Bellhop.The care with which the items are packed and the condition of the package when it arrives indicate concern with which aspect of service quality?

Question

Quizplus · Accepted Answer

The focus on the careful packaging and condition of the package upon arrival highlights the tangibles aspect of service quality, which refers to the physical evidence of the service, including the appearance of physical facilities, equipment, personnel, and communication materials.

Virtual Bellhop Is a Company That Ships Awkward Sporting Goods