The management at Canadian Pacific (CP)Hotels has authorized its hotels' staffs to provide whatever amenity-such as a special magazine or a hypoallergenic pillow-their frequent stayers request as quickly as possible.What is this an example of?

Question

Quizplus · Accepted Answer

This is an example of empowerment, as the management at CP Hotels is giving their staff the power and authority to provide whatever amenity the frequent stayers request quickly without needing to go through a higher authority or chain of command. This empowers the staff to provide better customer service and satisfy their guests' needs.

The Management at Canadian Pacific (CP)Hotels Has Authorized Its Hotels