When Nang asks Arla whether her back is still hurting her as much as it did last week, Arla winces as she shrugs her shoulder and says, "Hmm, I guess not." Nang concludes that Arla's back is just as bad as it was. What listening strategy is Nang using to reach this conclusion?
A) Use Your Extra Thought Speed
B) Listen for Feedback
C) Listen to Nonverbal Behavior
D) Listen Before You Leap
E) Minimize Distractions

Question

Quizplus · Accepted Answer

Nang is using the listening strategy of listening to nonverbal behavior. Arla winces while shrugging her shoulder, which can imply that her back is still hurting her. Nang is paying attention to Arla's body language to reach the conclusion that her back is just as bad as it was before.

When Nang Asks Arla Whether Her Back Is Still Hurting