In service offerings, the core product is typically composed of three interrelated dimensions. What are these dimensions?
A) people, technology, and facilities
B) people, processes, and physical evidence
C) processes, employees, and facilities
D) customers, employees, and processes
E) reputation, operations, and quality

Question

Quizplus · Accepted Answer

The core product in service offerings is typically composed of people (the service providers), processes (the methods and sequences in which services are delivered), and physical evidence (the tangible proof or environment in which services are delivered). These three dimensions are interrelated and essential for delivering the service effectively.

In Service Offerings, the Core Product Is Typically Composed of Three