A manager looking up a standard operating procedure or a rule in order to make a decision is using a nonprogrammed approach to decision making.

Question

Quizplus · Accepted Answer

Looking up a standard operating procedure or a rule is a programmed approach to decision making, as it involves following established guidelines or procedures. Nonprogrammed approach involves making unique or complex decisions where existing guidelines or procedures may not exist.

A Manager Looking Up a Standard Operating Procedure or a Rule