A customer wants to return a shirt that is too small to a national retail store. The retail manager will most likely make a:
A) nonprogrammed decision by following the company's refund policy.
B) programmed decision by using judgment to decide whether or not to give a refund.
C) nonprogrammed decision by using judgment to decide whether or not to give a refund.
D) programmed decision by following the company's refund policy.

Question

Quizplus · Accepted Answer

The retailer already has a company policy in place for returns and refunds. Thus, the manager will most likely follow the programmed decision and adhere to the refund policy of the company.

A Customer Wants to Return a Shirt That Is Too