In developing a knowledge management system, managers want to provide managers more with information on "who to go to" to solve a specific problem rather than describing the steps to solve a problem. They want to do this because most of their problems are too complex to rely on standard procedures. They are using a:
A) systems thinking approach.
B) learning organization approach to management.
C) personalization system of knowledge management.
D) codification system of knowledge management.

Question

Quizplus · Accepted Answer

The personalization system of knowledge management focuses on connecting people to people and creating networks of expertise. By providing information on "who to go to" to solve a specific problem, managers are enabling employees to reach out to those with the relevant expertise, rather than relying on standard procedures. This approach emphasizes the importance of human interaction and collaboration in finding solutions to complex problems.

In Developing a Knowledge Management System, Managers Want to Provide