The procedures, processes, or routines for delivering value to customers, employees, suppliers, or investors most accurately define the term __________.
A)competitive parities
B)operating capabilities
C)dynamic capabilities
D)network externalities

Question

Quizplus · Accepted Answer

The term that accurately defines the procedures, processes, or routines for delivering value to customers, employees, suppliers, or investors is operating capabilities. Competitive parities refer to features or attributes that are considered essential or expected in a particular industry or market, while dynamic capabilities refer to a firm's ability to modify its resources or capabilities to adapt to changing business environments. Network externalities refer to the effect that one user of a product or service has on the value of that product or service for other users.

The Procedures, Processes, or Routines for Delivering Value to Customers