Employees empowered with real decision-making authority are more likely to be more responsive to customer concerns.

Question

Quizplus · Accepted Answer

Empowering employees with decision-making authority means they have the ability to make decisions and take actions that can directly address customer concerns and satisfy customer demands. This autonomy and responsibility can motivate employees to be more responsive to customer concerns and strive to provide excellent customer service.

Employees Empowered with Real Decision-Making Authority Are More Likely to Be