Question 1

Rubylyn is a very enthusiastic person who has been hired to work as the personal assistant for an event planner. At first, Rubylyn was driving her supervisor to distraction because she was always interrupting him and asking him if he wanted anything. After some _____with the event planner, Rubylyn better understood what her job entailed and became a valued employee.

Accepted Answer

Constructive feedback is intended to be helpful, corrective, and/or encouraging.

Question 2

Which of the following statements about hearing and listening are true?

Accepted Answer

By definition, listening is active, and hearing is passive. Listening is a voluntary behavior, and hearing is an involuntary behavior. By definition, hearing is not influenced by paralanguage.

Question 3

In which of the following cases would written communication be preferable to oral communication?

Accepted Answer

The answer of In which of the following cases would...

Question 4

_____is feedback that is disapproving without any intention of being helpful and almost always causes a negative or defensive reaction in the recipient.

Accepted Answer

Destructive feedback is intended to hurt or undermine the recipient and does not offer any helpful suggestions for improvement. It often results in a negative or defensive reaction from the recipient and can be detrimental to morale and productivity.

Question 5

The first thing that managers need to recognize when communicating feedback one-on-one to employees is that feedback can be ____.

Accepted Answer

Feedback can either help employees improve their performance (constructive) or damage their confidence and work (destructive). Managers must understand how to frame their feedback in a way that is both honest and helpful.

Question 6

Managers generally like and use_____  but are less receptive to using_____  .

Accepted Answer

Managers generally prefer oral communication because it allows for immediate feedback and interaction, but they may be less receptive to written communication as it can be more time-consuming and lacks the immediacy of oral exchanges.

Question 7

_____is feedback that is intended to be helpful, corrective, and/or encouraging and is aimed at correcting performance deficiencies and motivating employees.

Accepted Answer

Constructive feedback is feedback that is intended to be helpful, corrective, and/or encouraging and is aimed at correcting performance deficiencies and motivating employees. It focuses on specific behaviors or actions and provides suggestions for improvement rather than criticism or judgement.

Question 8

Rose knew by the shrillness of her teacher's voice that she was really in trouble and would probably be placed in after­school detention. Rose's teacher used _____ to communicate dismay.

Accepted Answer

Paralanguage refers to the pitch, rate, tone, volume, and speaking pattern (i.e., use of silences, pauses, or hesitations) of one's voice.

Question 9

A manager, hired to make the company profitable, made sweeping changes in the company. This manager was guilty of belittling the efforts of his managers and making them feel incompetent. In other words, he engaged in ____.

Accepted Answer

Destructive feedback disapproves without any intention of being helpful and almost always causes a negative reaction in the receiver.

Question 10

_____is a technique of understanding the speaker's perspective and personal frame of reference and giving feedback that conveys that understanding to the speaker.

Accepted Answer

Empathetic listening involves actively seeking to understand the speaker's perspective and feelings, and responding with feedback that shows that understanding. It is a powerful tool for building trust and creating positive communication. Reflective hearing and active listening are similar techniques but do not necessarily involve conveying empathy. Symbiotic and nonconfrontational listening are not commonly used terms in communication or listening skills.

Question 11

_____ is a technique of assuming half the responsibility for successful communication by actively giving the speaker nonjudgmental feedback that shows you've accurately heard what he or she said.

Accepted Answer

The technique described is known as active listening, which involves taking some responsibility for successful communication by giving the speaker nonjudgmental feedback. Option A, hearing, is simply the physiological process of receiving sounds. Option B, dyadic communication, refers to any communication involving two people. Option D, empathetic listening, involves understanding and feeling the speaker's emotions, which is not mentioned in the given description. Option E, synergistic communication, refers to communication that involves the collective efforts of all parties involved to achieve a common goal, which is not mentioned in the given description.

Question 12

In empathetic listening,_____ is important because it demonstrates that you understand the speaker's emotions.

Accepted Answer

The technique of empathetic listening uses statements such as "So right now you are feeling..." and "Do you feel a bit..."

Question 13

Which of the following statements about listening is true?

Accepted Answer

All the statements provided are true regarding listening, highlighting its importance in management and communication.

Question 14

When one plant was closed due to a merger, employees were forced to move to another and take substantial cuts in their hourly wage. Managers should engaged in_____ as employees described the forced changes in their  lifestyles.

Accepted Answer

Empathetic listening is a technique of understanding the speaker's perspective and personal frame of reference and giving feedback that conveys that understanding to the speaker.

Question 15

For some time, researchers have known that deceptive answers have a slower onset than honest ones. In a job interview these characteristics would be examples of _____  that may help the interviewer evaluate the job applicants.

Accepted Answer

Paralanguage refers to the pitch, rate, tone, volume, and speaking pattern (i.e., use of silences, pauses, or hesitations) of one's voice.

Question 16

A company decided to solicit _____from the company's best customers. From the information gathered, the company learned that it needed to modify its invoice form and that the sales staff needed to engage in more follow up.

Accepted Answer

Constructive feedback is feedback that is intended to be helpful, corrective, and/or encouraging and is aimed at correcting performance deficiencies and motivating employees.

Question 17

Feedback is more likely to be destructive than constructive when it is_____ .

Accepted Answer

Feedback that is judgmental, meaning it contains criticisms or personal opinions, can often be more harmful than helpful. Instead, feedback should be objective and focused on specific behaviors or actions that can be improved upon. Immediate feedback can actually be helpful as it allows for timely corrections, and feedback that is focused on solving problems can be productive. Feedback influenced by situational contexts should also be taken into consideration when giving constructive feedback.

Question 18

Clarissa is unable to do her job efficiently because her supervisor often interrupts her to ask irrelevant questions or to make unimportant comments. Clarissa is experiencing a problem with_____  .

Accepted Answer

The wrong communication medium is being used when the type of communication does not match the medium used.

Question 19

In nonverbal communication,_____   is the pitch, rate, tone, volume, and speaking pattern (i.e., use of silences, pauses, or hesitations) of one's voice.

Accepted Answer

Pitch, rate, tone, volume, and speech pattern all fall under the category of paralanguage, which refers to the nonverbal components of speech. Kinesics refers to body language, proxemics refers to the use of space, pseudo-language is not a recognized term, and semiotics is the study of symbols and signs in communication.

Question 20

Which of the following is one of the primary tasks faced by managers who want to improve organizational communication?

Accepted Answer

Managers who want to improve organizational communication should work on both (1) one- on-one communication and (2) organization-wide communication.

Quiz 14: Section 1: Leadership

Which of the following statements about hearing and listening are true?

In which of the following cases would written communication be preferable to oral communication?

_____is feedback that is disapproving without any intention of being helpful and almost always causes a negative or defensive reaction in the recipient.

The first thing that managers need to recognize when communicating feedback one-on-one to employees is that feedback can be ____.

Managers generally like and use_ but are less receptive to using_ .

_____is feedback that is intended to be helpful, corrective, and/or encouraging and is aimed at correcting performance deficiencies and motivating employees.

Rose knew by the shrillness of her teacher's voice that she was really in trouble and would probably be placed in afterschool detention. Rose's teacher used _____ to communicate dismay.

A manager, hired to make the company profitable, made sweeping changes in the company. This manager was guilty of belittling the efforts of his managers and making them feel incompetent. In other words, he engaged in ____.

_____is a technique of understanding the speaker's perspective and personal frame of reference and giving feedback that conveys that understanding to the speaker.

_____ is a technique of assuming half the responsibility for successful communication by actively giving the speaker nonjudgmental feedback that shows you've accurately heard what he or she said.

In empathetic listening,_____ is important because it demonstrates that you understand the speaker's emotions.

Which of the following statements about listening is true?

When one plant was closed due to a merger, employees were forced to move to another and take substantial cuts in their hourly wage. Managers should engaged in_____ as employees described the forced changes in their lifestyles.

For some time, researchers have known that deceptive answers have a slower onset than honest ones. In a job interview these characteristics would be examples of _____ that may help the interviewer evaluate the job applicants.

A company decided to solicit _____from the company's best customers. From the information gathered, the company learned that it needed to modify its invoice form and that the sales staff needed to engage in more follow up.

Feedback is more likely to be destructive than constructive when it is_____ .

Clarissa is unable to do her job efficiently because her supervisor often interrupts her to ask irrelevant questions or to make unimportant comments. Clarissa is experiencing a problem with_____ .

In nonverbal communication,_____ is the pitch, rate, tone, volume, and speaking pattern (i.e., use of silences, pauses, or hesitations) of one's voice.

Which of the following is one of the primary tasks faced by managers who want to improve organizational communication?

Quiz 14: Section 1: Leadership

Which of the following statements about hearing and listening are true?

In which of the following cases would written communication be preferable to oral communication?

_____is feedback that is disapproving without any intention of being helpful and almost always causes a negative or defensive reaction in the recipient.

The first thing that managers need to recognize when communicating feedback one-on-one to employees is that feedback can be ____.

Managers generally like and use_____ but are less receptive to using_____ .

_____is feedback that is intended to be helpful, corrective, and/or encouraging and is aimed at correcting performance deficiencies and motivating employees.

Rose knew by the shrillness of her teacher's voice that she was really in trouble and would probably be placed in after­school detention. Rose's teacher used _____ to communicate dismay.

A manager, hired to make the company profitable, made sweeping changes in the company. This manager was guilty of belittling the efforts of his managers and making them feel incompetent. In other words, he engaged in ____.

_____is a technique of understanding the speaker's perspective and personal frame of reference and giving feedback that conveys that understanding to the speaker.

_____ is a technique of assuming half the responsibility for successful communication by actively giving the speaker nonjudgmental feedback that shows you've accurately heard what he or she said.

In empathetic listening,_____ is important because it demonstrates that you understand the speaker's emotions.

Which of the following statements about listening is true?

When one plant was closed due to a merger, employees were forced to move to another and take substantial cuts in their hourly wage. Managers should engaged in_____ as employees described the forced changes in their lifestyles.

For some time, researchers have known that deceptive answers have a slower onset than honest ones. In a job interview these characteristics would be examples of _____ that may help the interviewer evaluate the job applicants.

A company decided to solicit _____from the company's best customers. From the information gathered, the company learned that it needed to modify its invoice form and that the sales staff needed to engage in more follow up.

Feedback is more likely to be destructive than constructive when it is_____ .

Clarissa is unable to do her job efficiently because her supervisor often interrupts her to ask irrelevant questions or to make unimportant comments. Clarissa is experiencing a problem with_____ .

In nonverbal communication,_____ is the pitch, rate, tone, volume, and speaking pattern (i.e., use of silences, pauses, or hesitations) of one's voice.

Which of the following is one of the primary tasks faced by managers who want to improve organizational communication?

Managers generally like and use_ but are less receptive to using_ .

Rose knew by the shrillness of her teacher's voice that she was really in trouble and would probably be placed in afterschool detention. Rose's teacher used _____ to communicate dismay.