Which of the following is one of the six steps in the rational decision-making process?
A) choose a minimally acceptable alternative solution
B) evaluate the effectiveness of the decision
C) weight the criteria
D) introduce the decision to those who will be impacted by it
E) identify customer service gaps

Question

Quizplus · Accepted Answer

"Weight the criteria" is one of the six steps in the rational decision-making process. The other steps include identifying the problem, generating alternative solutions, evaluating the alternatives, choosing the best alternative, and implementing the decision. Option A, "choose a minimally acceptable alternative solution," is not a step in the rational decision-making process but rather a consideration in evaluating the alternatives. Option B, "evaluate the effectiveness of the decision," is also a consideration but comes after the decision has been implemented. Option D, "introduce the decision to those who will be impacted by it," is also not a step in the decision-making process but rather a communication strategy. Option E, "identify customer service gaps," is not related to the rational decision-making process but rather a component of customer service management.

Which of the Following Is One of the Six Steps