Employees empowered with real decision-making authority are more likely to be more responsive to customer concerns.They have the ability to satisfy customer demands.

Question

Quizplus · Accepted Answer

When employees have decision-making authority, they can make quick decisions to address customer concerns and solve their problems. This leads to improved customer satisfaction and loyalty. Hence, the given statement is true.

Employees Empowered with Real Decision-Making Authority Are More Likely to Be