A hospital is concerned about low customer satisfaction ratings and poor evaluation on quality indicators. The nurse managers are asked to implement a nursing delivery system that is cost-effective and improves both customer satisfaction and quality of care. Which nursing delivery system should the managers implement?

Question

Quizplus · Accepted Answer

Patient-centered nursing is the best choice because it focuses on individualizing patient care based on their unique needs and preferences. This approach is more likely to result in higher customer satisfaction ratings and better quality of care. It also encourages communication and collaboration between healthcare providers, which can lead to better outcomes overall. Additionally, patient-centered nursing can be cost-effective because it reduces the likelihood of medical errors and complications that can result in longer hospital stays and higher costs.

A Hospital Is Concerned About Low Customer Satisfaction Ratings and Poor