The Nurse Executive Is Reviewing Client Satisfaction Surveys

The nurse executive is reviewing client satisfaction surveys. Which trend would the nurse evaluate as indicating the nursing care delivery system in use is not effective?

A) Sixty percent of respondents replied with the name of an unlicensed assistant when asked the name of the RN who cared for them.
B) Seventy percent of respondents accurately listed their discharge medication.
C) Eighty-eight percent of respondents reported that invasive interventions were performed by an RN.
D) Thirty percent of respondents reported that their nurse sometimes seemed rushed.