Satisfied employees are the most likely to
A) expect better pay because they are doing such a great job.
B) feel secure enough to enter into conflict with customers
C) satisfy customers.
D) slack off on their work responsibilities.

Question

Quizplus · Accepted Answer

Satisfied employees are more likely to be motivated to provide excellent customer service, resulting in increased customer satisfaction. They are also less likely to engage in harmful behaviors such as conflict with customers, and are more likely to be productive and engaged in their work responsibilities. However, being satisfied does not necessarily mean they will expect better pay or slack off on their duties.

Satisfied Employees Are the Most Likely to