The Goal of Changing an Organization's Culture to Improve Customer

The goal of changing an organization's culture to improve customer service in a large highly structured firm is often thwarted because _____.

A) first-line supervisors resist changing their "supervisory" roles
B) the organization lacks financial resources to refurbish the physical plant
C) top management fails to provide commitment to change
D) such organizations are just too large to change its culture
E) all of the above