Department stores have declined since the 1970s due to competition from well-run limited-line stores and mass-merchandisers. The other options are not entirely accurate as department stores do emphasize variety and often specialize in certain product categories. While customer service may be a weakness, it is not a defining characteristic of department stores.

Solved

Department Stores

Question 192

Multiple Choice

Department stores:

A) are large stores which emphasize depth and distinctiveness rather than variety.
B) have declined since the 1970s because of competition from well-run limited-line stores and mass-merchandisers.
C) are usually weak in customer service.
D) usually emphasize specialty products.
E) All of the above are true.

Correct Answer: