External customers are clients that are external to the company.
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Q22: _occurs when some, but not all, of
Q23: Professional etiquette is practicing good manners in
Q24: The interpersonal communication between supervisors and subordinates
Q25: Your coworkers are potentially your internal customers.
Q26: Explain the relational layer of messages. How
Q28: _occurs when information is not passed on
Q29: _is when the messages that move from
Q30: If ingratiation is insincere, not your style,
Q31: Active listening strategies should be a part
Q32: Interpersonal communication occurs in dyads.
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