Recently a disgruntled employee walked into a large grocery chain's midwest distribution center and opened fire on his fellow workers. He killed or injured several people before being killed by the local police. The grocery chain is very concerned about the threat of workplace violence in the future. One way to deal with this threat is for management to hold focus groups to invite employee input. Another way is to make certain that the company hires managers with good interpersonal skills.

Question

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Holding focus groups to invite employee input and hiring managers with good interpersonal skills are both potential ways to address workplace violence.

Recently a Disgruntled Employee Walked into a Large Grocery Chain's