A flat organization is less likely to respond quickly to customer needs.
Flat organizations have wider spans of control.A wider span of control lends itself to empowering lower level employees to respond more quickly to customer needs,without the need to get permission from managers.

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Quizplus · Accepted Answer

The statement is false. Flat organizations are actually more likely to respond quickly to customer needs because of their decentralized structure and empowered employees. Wide spans of control can actually facilitate faster decision-making and more agile responses to customer demands.

A Flat Organization Is Less Likely to Respond Quickly to Customer