Brett runs a lawn care service.Although he and his employees could service eight households in one day,he averages six yards per crewmember,per day.Brett recently restructured his work crew and provided each cutter with an incentive to acquire two new customers each month through customer referrals.As a recent business graduate,you tell him he's probably on the right track.
Companies now have to offer both high-quality products and good value,but also outstanding service at competitive prices.Through restructuring,owners/managers often give-up some of their authority and empower employees to make decisions that exceed customer's expectations.

Question

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The statement provides an explanation of how business owners and managers can improve their services by empowering employees to exceed customer expectations. It also supports the idea that Brett's restructuring, which includes incentives for customer referrals, is a step in the right direction.

Brett Runs a Lawn Care Service