Question 1

In the workplace, email communication is typically considered fairly casual because it is less permanent than print communication.

Accepted Answer

Email communication is considered as formal communication in the workplace. It often represents the organization and can be used as evidence in legal situations, therefore it is used with caution and professionalism.

Question 2

Writers must be more careful to ensure ease of reading in print messages than in digital messages such as emails.

Accepted Answer

Both print and digital messages require clarity and ease of reading, but digital messages often have additional considerations like screen size and format variability.

Question 3

Edgar texted vital information to his supervisor, Tonya. Later, Edgar found out that Tonya was offended that he did not think the message was important enough for a phone call. Edgar failed to consider the meta message of his text.

Accepted Answer

Meta message is the underlying message or tone conveyed by nonverbal communication, such as tone of voice or body language. In this scenario, by sending a text instead of calling, Edgar unintentionally conveyed a meta message that the information was not important enough for a more personal form of communication. Therefore, he failed to consider the meta message of his text.

Question 4

In order to manage e-interruptions effectively, reply immediately to all messages.

Accepted Answer

It is not necessary to reply immediately to every message as it may disrupt your workflow. It is important to prioritize and respond in a timely manner based on the urgency and importance of the message.

Question 5

For informal business phone calls, send your conversation partner an invitation with a specific call time and an agenda of what you plan to discuss.

Accepted Answer

For informal business calls, it is not necessary to send an invitation with a specific call time and agenda, as these are typically reserved for more formal or structured meetings.

Question 6

You should turn off message alerts as they can distract you and reduce your focus.

Accepted Answer

Message alerts can create a distraction and disrupt your attention from the task at hand, reducing overall productivity and focus. Turning them off can improve your ability to concentrate and complete tasks efficiently.

Question 7

Spoken messages in the workplace are low in control but high in richness.

Accepted Answer

This statement is true. Spoken messages lack the ability for the sender to edit or control the message once it is spoken, but they are high in richness because they allow for verbal and nonverbal cues to be transmitted, leading to greater understanding and clarification.

Question 8

The neutrality effect means that recipients are more likely to perceive messages that are intended as neutral as negative.

Accepted Answer

The neutrality effect means that recipients are more likely to perceive messages that are intended as neutral as positive.

Question 9

"The finance meeting will be at 10:00 on Thursday in the main conference room" is a good subject line for an email.

Accepted Answer

Good subject lines are generally five to ten words long.By contrast,poor subjects are either too short (1 or 2 words)and thus nondescriptive or too long (12 words or longer)and thus difficult to process.

Question 10

A business memo is high in richness because the writer can carefully craft the messages at his or her own pace and on his or her schedule.

Accepted Answer

Written messages in the workplace are generally low in richness,since they typically do not allow immediate feedback and lack a variety of social,verbal,and nonverbal cues.Instead,they are high in control,the degree to which they can be planned and recorded.

Question 11

A Microsoft study found that interruptions have little impact on performance because most people can focus on two or more things at a time.

Accepted Answer

The statement is false. The Microsoft study actually found that interruptions have a significant impact on performance because constantly switching between tasks can reduce productivity and increase errors.

Question 12

Focusing on task-related facts and issues in your reply is a good way to defuse situations involving cyber incivility.

Accepted Answer

Focusing on task-related facts and issues demonstrates a professional and neutral approach, keeping the focus on the work and away from personal attacks. This can help defuse situations involving cyber incivility.

Question 13

Until you know the texting style of a colleague, you should use mainly abbreviations, acronyms, and emoticons.

Accepted Answer

It is best to avoid using too many abbreviations, acronyms, and emoticons until you know the texting style of a colleague. It is important to maintain a professional tone when communicating in a work setting.

Question 14

Email communication is the primary form of private, written business communication.

Accepted Answer

Email communication is widely used for private, written business communication as it is fast, convenient and allows for detailed information exchange.

Question 15

Lena is correct in thinking that she should immediately start a business call with the first issue to be discussed.

Accepted Answer

It is generally recommended to start a business call with a brief greeting or small talk to establish rapport before diving into the main issues.

Question 16

Texting during meetings is rude and should be done only in case of an emergency.

Accepted Answer

Texting and other forms of instant messaging are increasingly common during meetings in some organizations.Texting can be used to prompt team members about topics to cover,give quick updates as needed to team leaders,ask for information from colleagues or clients outside the meeting,and assist teammates in a variety of ways.Some organizations' cultures encourage this,whereas others strictly discourage it.Pay attention to the culture of texting at your company.

Question 17

Even colleagues who know each other well often misinterpret humor and sarcasm in digital communications.

Accepted Answer

Digital communications lack the nonverbal cues and tone of voice that help convey sarcasm and humor, making it easy for misinterpretation to occur even among colleagues who are familiar with each other.

Question 18

Ingrid receives an email in which a customer calls her "the most incompetent, lazy excuse for a customer service representative I have ever had to deal with." This is an example of a flame.

Accepted Answer

A flame is a hostile message intended to insult, criticize or attack an individual, often sent online or through email. The statement given here clearly describes a flame.

Question 19

Email is a form of synchronous communication, because the individuals involved can pay attention to and respond to communications at a time of their choosing.

Accepted Answer

Email is actually a form of asynchronous communication, because there is a delay between sending and receiving messages and individuals do not need to be available at the same time to communicate.

Question 20

Terri sends out an email that simply lists tasks and assigns deadlines. She is correct in assuming that this email will not convey any emotion.

Accepted Answer

The answer of Terri sends out an email that simply...

Quiz 7: E-Mail and Other Traditional Tools for Business Communication