In emotionally charged, high-stakes conversations, forcefully stating your message at the beginning will often lead to productive outcomes.

Question

Quizplus · Accepted Answer

Forcefully stating your message at the beginning can often escalate the situation and make the other person defensive or more emotionally charged. It is usually more effective to begin by creating a safe space for both parties to share their thoughts and feelings, and to actively listen to the other person's perspective before stating your own.

In Emotionally Charged, High-Stakes Conversations, Forcefully Stating Your Message at the Beginning