Difficult conversations can be handled successfully by
A) hearing everybody's story.
B) agreeing with everything you hear.
C) using the either/or approach.
D) invalidating the perspective of other people.
E) adopting a judgmental stance.

Question

Quizplus · Accepted Answer

Difficult conversations involve different perspectives and opinions. By actively listening and hearing everybody's story, you can gain a better understanding of their views and needs. This can help to create a more productive dialogue and find a mutually agreeable solution. Aggressively/agreeing or invalidating others' perspectives will only lead to further conflict and hinder progress. Using an either/or approach and a judgmental stance can limit options and create a sense of defensiveness.

Difficult Conversations Can Be Handled Successfully by