Question 1

In the post-trust era, most employees have faith in their leaders and colleagues.

Accepted Answer

The term "post-trust era" implies that trust has been broken, indicating that employees may not have faith in their leaders or colleagues. Therefore, option B is correct.

Question 2

In team meetings, Nancy often describes what she needs to succeed on the project. Nancy's statements help the team develop solutions that achieve mutual benefit.

Accepted Answer

False

Question 3

Employees often speak up when they observe potentially unethical behavior.

Accepted Answer

Research indicates that employees frequently hesitate to report unethical behavior due to fear of retaliation, lack of trust in the reporting process, or belief that no action will be taken.

Question 4

Frank wants to create a more transparent workplace. He can do so by letting his employees know he is available to talk and reporting the steps he has taken to address their concerns.

Accepted Answer

By making himself available and reporting his actions, Frank is increasing transparency in the workplace.

Question 5

The president of Acme Company often states in her written and oral communications that she is answerable to the people who use the company's products. By repeating this so frequently, she most likely causes people to mistrust her.

Accepted Answer

By frequently stating that she is answerable to the people who use the company's products, the president of Acme Company is emphasizing her accountability and commitment to customer satisfaction. This is likely to build trust and confidence in her leadership, rather than causing people to mistrust her.

Question 6

Trying to maintain transparency usually complicates situations where the law and ethical principles do not provide a clear answer.

Accepted Answer

The answer of Trying to maintain transparency usually complicates situations...

Question 7

An individual who demonstrates that he or she cares about the needs of others is more likely to be seen as having credibility than someone who is self-centered.

Accepted Answer

This statement is true. People tend to trust and believe individuals who demonstrate empathy and consideration for others, as it signals that they have their best interests in mind and are capable of understanding their point of view. In contrast, those who are self-centered may be perceived as lacking in empathy and therefore less credible.

Question 8

The FAIR test fails to help a person evaluate whether he or she is hiding information in business communications.

Accepted Answer

The FAIR test is designed to help individuals evaluate their communications for facts, access, impacts, and respect, which includes assessing whether information is being hidden.

Question 9

A person of integrity will have one set of values for his or her personal life and another set of values for his or her work life.

Accepted Answer

A person of integrity will have the same set of values and principles that guide their behavior in both their personal and professional life. Their core beliefs and values should not change based on the situation they are in.

Question 10

Because business problems are expensive and time-consuming to solve, experts recommend avoiding open discussion of serious issues.

Accepted Answer

Experts actually recommend open discussion of serious business problems in order to address them and find solutions. Avoiding discussion can make the problems worse and more costly in the long run.

Question 11

Character-based traits are instrumental in establishing trust in the workplace.

Accepted Answer

Character-based traits such as honesty, integrity, and reliability are essential in building trust among colleagues and building a positive work culture. These traits help individuals establish a sense of credibility and respect in the workplace, leading to increased collaboration and productivity.

Question 12

Ana, who wants to be a journalist, has lined up a summer internship working for her local newspaper. That kind of experience will help her develop competence.

Accepted Answer

An internship at a local newspaper will provide Ana with hands-on experience and opportunities to learn and develop her skills as a journalist, therefore helping her develop competence.

Question 13

Today, most organizational cultures are moving to hierarchical and closed communication structures.

Accepted Answer

Most organizations are moving away from hierarchical and closed communication structures towards flatter and more open communication structures. This is due to the recognition of the importance of collaboration, teamwork, and employee engagement in achieving organizational success. Open communication structures promote transparency, inclusivity, and innovation, which are all important for fostering a positive work environment and achieving organizational goals.

Question 14

Someone who has an enlarged vision of those affected by his or her business activities has a sense of accountability.

Accepted Answer

Accountability means taking responsibility for the impact of one's actions on others. If someone has an enlarged vision of those affected by their business activities, they are likely to feel a greater sense of responsibility towards those stakeholders and therefore have a stronger sense of accountability.

Question 15

In the phrase stakeholder view, the word stakeholder refers to someone who owns a share of the business.

Accepted Answer

In the phrase stakeholder view, the word stakeholder refers to anyone who has an interest or is affected by the actions of the business, not necessarily someone who owns a share of the business. This can include employees, customers, suppliers, communities, and even the environment.

Question 16

People who cheat in school are more likely to cheat in the workplace.

Accepted Answer

Studies have shown that individuals who cheat in academic settings are more likely to engage in unethical behavior in their future professional lives, including in the workplace. This is because cheating reflects a disregard for ethical standards and a willingness to prioritize personal gain over integrity.

Question 17

Extensive research has shown that high-trust relationships lead to inferior, less efficient work outcomes.

Accepted Answer

Extensive research has actually shown the opposite, that high-trust relationships lead to superior and more efficient work outcomes. High levels of trust can improve communication, collaboration, and productivity among team members.

Question 18

Julio pursues business opportunities aggressively because he believes that doing nothing can be very costly. Julio demonstrates a focus on action.

Accepted Answer

Julio's belief that doing nothing can be costly drives him to pursue business opportunities aggressively, indicating a focus on action.

Question 19

It is the duty of government employees to act visibly, predictably, and understandably when dealing with the public.

Accepted Answer

As government employees are representatives of the government, it is their duty to act in a way that is visible, predictable, and understandable to the public. This ensures transparency and builds trust between the government and citizens.

Question 20

Effective communicators gain trust by connecting with others.

Accepted Answer

Effective communication involves connecting with others by establishing rapport, understanding their perspectives, and showing empathy. These skills help to build trust between communicators and their audience.

Quiz 1: Establishing Credibility