Question 1

In what way does caring help establish credibility in the business world?

Accepted Answer

Caring about others and demonstrating accountability shows that one is trustworthy and reliable in the business world, which establishes credibility.

Question 2

During performance evaluations, Jana is consistently praised for her ability to see how customers might view the services that her company offers. What does this characteristic of Jana's demonstrate?

Accepted Answer

The answer of During performance evaluations, Jana is consistently praised...

Question 3

In the post-trust era

Accepted Answer

In the post-trust era, there is often a perception that businesses operate against the public's best interests, resulting in a general lack of trust in corporations and their leaders. This has led to a need for businesses to rebuild trust through transparency, accountability, and ethical behavior.

Question 4

Which of the following is true of character?

Accepted Answer

Character is central in establishing trust because it refers to a person's moral and ethical qualities, which are essential in building and maintaining relationships. Without trust, individuals are unlikely to form meaningful connections, and character is a significant factor in establishing trust.

Question 5

Kei produces results. He is scrupulously honest. He checks to see that his teammates have what they need. He always talks about his team's accomplishments, not his own. However, he fails to consider the impact of his company's actions on the public. Kei needs to improve in developing a sense of

Accepted Answer

Kei needs to improve in developing a sense of accountability. While he is a good team player and produces results, he fails to consider the impact of his company's actions on the public. This suggests that he needs to take responsibility and hold himself and his team accountable for the consequences of their actions.

Question 6

Angie's boss has told her that she needs to demonstrate more competence on the job. Which of the following actions will help her do so?

Accepted Answer

Setting specific work goals and achieving them demonstrates competence and accountability. It shows that Angie has a clear understanding of what is expected of her and that she can deliver results. The other choices either do not address the issue of competence or can potentially hinder Angie's performance.

Question 7

Greg is the purchasing manager at a jeans-manufacturing company. He knows he could save his company money by using cheaper, thinner cotton, but he says, "Our customers count on us to provide a durable product. I do not want to let them down." What quality does this demonstrate?

Accepted Answer

Greg's decision shows a strong sense of character and integrity, as he prioritizes the well-being and satisfaction of his customers over short-term cost savings for the company.

Question 8

Which of the following indicates that Tom, the sales manager of Blue Inc., lacks a sense of caring?

Accepted Answer

Tom's focus solely on results and not on employee development indicates a lack of caring for his employees' professional development and growth.

Question 9

Which of the following is true of competence?

Accepted Answer

Competence is often evaluated by one's track record of achievements, which demonstrates their ability to effectively perform tasks or fulfill responsibilities in a given area. While trust may have become more important in recent years, competence remains a crucial factor in determining an individual's success in their professional and personal lives. Competence can be gained through experience, education, and training, and is not innate. Focusing on building connections with others or building a sense of community may contribute to an individual's overall success but does not necessarily increase their competence.

Question 10

Marta is a middle manager at a company. Which of the following actions would help Marta build a sense of community among her team members?

Accepted Answer

Empowering team members to set personal goals fosters a sense of ownership and belonging, which can build a sense of community.

Question 11

The Durable Business Machine Company has been around for almost a century and generally has a good reputation for accountability. Which of the following actions might harm its reputation for taking a stakeholder view?

Accepted Answer

The action of keeping profits high by eliminating pollution controls would harm the company's reputation for taking a stakeholder view as it is neglecting the interests of the larger community and environment.

Question 12

Character refers to

Accepted Answer

Character refers to a reputation for adhering to high moral and ethical values.

Question 13

What brought about the state of affairs known as the post-trust era?

Accepted Answer

The post-trust era refers to a time when public trust in institutions, corporations, and even governments has eroded due to a series of major business scandals such as Enron, WorldCom, and Bernie Madoff's Ponzi scheme. These scandals exposed widespread fraud and unethical behavior in the business world, leading to increased public skepticism and loss of trust in these institutions.

Question 14

The Daily News just hired five young reporters. Which new employee has the most competence?

Accepted Answer

Competence refers to the knowledge and skills needed to accomplish business tasks,approach business problems,and get a job done.By earning a degree in journalism and interning at a local newspaper,Helena has gained the most competence of the five newly hired reporters.

Question 15

Which phrase explains what the post-trust era is?

Accepted Answer

The phrase "post-trust era" suggests that there was a time when people trusted the business community, but that trust has been lost. This best aligns with option E, which describes the loss of trust in the business community.

Question 16

Which of the following communication techniques show that someone has a team orientation?

Accepted Answer

Using the pronouns "your" and "our" to discuss goals and needs shows that someone is oriented towards teamwork, as they are framing discussions in terms of collective goals and needs, rather than just their own.

Question 17

Performing at the highest standards, not just for oneself, but for the team, for the supervisor, for the consumer, and for the company's shareholders, indicates a sense of

Accepted Answer

Accountability refers to the willingness to take responsibility for one's actions and to perform at a high standard for the benefit of various stakeholders, including the team, supervisor, consumer, and shareholders. It goes beyond individuality and encompasses a broader sense of responsibility and commitment. Endurance, future-orientation, and opportunity are not directly related to performing at high standards for various stakeholders.

Question 18

Javier is an editorial manager at a publishing company. He wants to give one of his supervisors an "Employee of the Year" award. Which of the following supervisors should he choose if he is looking for an employee with a strong sense of caring?

Accepted Answer

In the business world,caring implies understanding the interests of others,cultivating a sense of community,and demonstrating accountability.A supervisor who helps her employees develop the skills that will allow them to advance demonstrates a sense of caring.

Question 19

Tess is the general manager of Choc-a-block, an international sweet manufacturing company. She wants to give one of her managers an "Employee of the Year" award. Which of the following managers should she choose if she is looking for the employee with the highest level of competence?

Accepted Answer

Maria is the best choice as she has demonstrated competence in developing effective action plans to achieve team goals, which is a crucial aspect of management. Trustworthiness with confidential information (A), being the first to explain what she needs (B), considering company interests above those of customers (D), and keeping a low profile (E) are all important traits, but they do not necessarily indicate the highest level of competence in management.

Question 20

Which of the following actions will help a manager establish a sense of caring?

Accepted Answer

By holding regular meetings where employees can voice their concerns and providing a safe space for them to do so, a manager is showing that they care about their employees' well-being and are invested in their success. Setting clear and measurable goals is important for productivity, but it does not necessarily establish a sense of caring. Taking a course in making teams function more efficiently may provide practical skills but does not necessarily demonstrate a sense of caring. Assigning people to projects without their input may be seen as insensitive and disregard their individual skills and interests. Encouraging people to use "I" and "me" in communication may not necessarily establish a sense of caring on its own.

Quiz 1: Establishing Credibility