The ____________ starts with the premise that quality lies in the eye of the beholder.
A)transcendent view
B)user-based definition
C)manufacturing-based approach
D)product-based approach
E)value-based definition

Question

Quizplus · Accepted Answer

The user-based definition approach is based on the idea that the perception of quality varies from person to person. It focuses on meeting customer needs and expectations to determine the quality of the product or service. This approach is in contrast to the other choices, such as the manufacturing-based approach (which emphasizes the internal processes of the organization), the product-based approach (which emphasizes the technical features of the product), and the value-based definition (which considers the cost-benefit of the product). The transcendent view, on the other hand, emphasizes that quality is an objective measure that can be determined independent of customer needs or expectations.

The ____________ Starts with the Premise That Quality Lies in the Eye