FedEx was one of the first company's to understand the need for a firm-wide index of service quality that embraced all the key activities that had an impact on customers.

Question

Quizplus · Accepted Answer

This statement is true. FedEx is known for its commitment to customer service and was one of the first companies to create a company-wide system for measuring and improving service quality. Their Quality Driven Management philosophy includes a customer service index that encompasses all aspects of the customer experience.

FedEx Was One of the First Company's to Understand the Need