Determining customer loyalty would be a measure of performance under which perspective of the balanced scorecard?
A) Internal business
B) Customer
C) Financial
D) Learning and growth

Question

Quizplus · Accepted Answer

Determining customer loyalty is a measure of performance under the customer perspective of the balanced scorecard. This perspective focuses on customer-related metrics such as customer satisfaction, retention, and loyalty to improve overall business performance.

Determining Customer Loyalty Would Be a Measure of Performance Under