Joe Technician walks into a customerʹs office. Betty Fixerup had been there the day before and the computer still did not work. Joe tells the customer that Betty didnʹt go to the same school that he went to and didnʹt get much hands-on training, but that he would get things fixed. Of what trait is this an example?

Question

Quizplus · Accepted Answer

Joe Technician is not accepting responsibility for the computer not being fixed, instead blaming it on Betty's lack of training. This behavior shows a lack of accountability and responsibility, which is not a desirable trait in a technician.

Joe Technician Walks into a Customerʹs Office