Roller-Tell Inc.,a major supplier of components to the automobile industry,has recently confronted a crisis as one of its manufacturing units has been forcefully shut down by the local union.As a result,the company has been unable to meet the customer demands appropriately.As the owner of the business,the most appropriate way for the firm to handle this crisis is to:
A) delegate as much as possible of the crisis management to the employees.
B) make the process of dealing with the problem as open as possible.
C) keep employees,customers,and suppliers isolated from the crisis.
D) avoid admitting that there is any issue hampering production.

Question

Quizplus · Accepted Answer

In a crisis situation, transparency is important for maintaining trust and credibility with stakeholders. By making the process of dealing with the problem as open as possible, Roller-Tell Inc can communicate their efforts and commitment to resolving the issue, as well as actively seek input and support from customers and suppliers. Delegating the crisis management to employees may not provide the necessary direction or resources to effectively address the problem, while keeping stakeholders isolated or avoiding admission of an issue could lead to further distrust and negative impact on the company's reputation.