When managers use metrics to assess performance and then develop strategies for corrective action, they are performing the ________ function of the management process.
A)planning
B)leading
C)controlling
D)organizing

Question

Quizplus · Accepted Answer

C)The controlling function of the management process requires managers to set standards such as sales quotas, quality, standards, or production levels. Managers then compare actual performance with the standards, which often involves the use of metrics. Corrective action is then taken when necessary.

When Managers Use Metrics to Assess Performance and Then Develop