For over 40 years, Golden Creamery has been mixing up fresh, gourmet ice cream for customers. The company originated in Dallas and now boasts stores in 35 states. The business has primarily expanded by selling franchises to qualified candidates. Golden Creamery executives realize that the firm's success depends upon the success of each franchise. In the past, each individual franchise owner determined the best method for screening applicants. However, as the firm grows, Golden Creamery executives want to standardize the hiring process by requiring all franchisees to use the same preemployment tests. Which of the following questions is most relevant to Golden Creamery's decision to implement preemployment testing for all franchises?
A)Should Golden Creamery use internal or external sources for job candidates?
B)How will Golden Creamery ensure the confidentiality of an applicant's test results?
C)How does testing correlate with Golden Creamery's mission and vision statements?
D)What is the role of testing in Golden Creamery's strategic performance management system?

Question

Quizplus · Accepted Answer

B)Test takers have the right to the confidentiality of test results, so it is important that Golden Creamery develops a plan for maintaining privacy prior to administering tests. Determining whether to hire internally or externally is a recruiting issue rather than a testing concern. Although a firm's mission and vision statements guide its general direction, such statements are not directly relevant to testing.

For Over 40 Years, Golden Creamery Has Been Mixing Up