Which of the following factors is the MOST likely reason consumers change providers of a service?
A) core service failure
B) service encounter failure
C) pricing
D) attraction by competitors
E) ethical problems
Correct Answer:
Verified
Q26: Service employees who are uncaring, impolite, unresponsive,
Q27: Which of the following is an alternative
Q28: A brand whose perceived performance falls below
Q29: When perceptions of product performance match expectations
Q30: Jon purchased an antique watch on eBay
Q32: Jose and his family, all Mexican by
Q33: Simon was dissatisfied with the meal and
Q34: Pam and her friends ate at a
Q35: Which of the following is NOT an
Q36: Which of the following is FALSE regarding
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