Sollane Inc.is an online shopping portal.Which of the following is most likely to be included in the company's strategic planning?
A)Fixing tight deadlines for tasks to be completed by employees
B)Openly communicating with the customers in the event of delayed delivery of products
C)Creating a mobile application to ease the customers' shopping experience
D)Offering incentives and additional benefits to motivate employees

Question

Quizplus · Accepted Answer

Creating a mobile application to ease the customers' shopping experience would be a critical component of the company's strategic planning, as it aligns with their overall goal of being an online shopping portal. A mobile application would enable customers to shop more conveniently, which is vital for an online shopping platform. The other options, such as fixing tight deadlines or offering incentives to employees, are important considerations for operations management but are unlikely to be part of the company's strategic planning. Openly communicating with customers in the event of delays is a good business practice, but it may not necessarily be part of the company's strategic planning.