Groups of workers who meet on a regular basis with the goal of applying their expertise to continuous improvement are called __________.*
A) cross-functional teams
B) employee involvement teams
C) virtual teams
D) informal groups

Question

Quizplus · Accepted Answer

Employee involvement teams, also known as quality circles, are groups of workers who come together regularly to identify and solve workplace problems and improve organizational processes. While cross-functional teams also work towards continuous improvement, they are composed of individuals from different functional areas within the organization. Virtual teams work together through technology and may not necessarily focus on continuous improvement. Informal groups are not formally organized for a specific purpose.

Groups of Workers Who Meet on a Regular Basis with the Goal