Joe, an HR Manager, Responds to Several Routine Calls That

Joe, an HR manager, responds to several routine calls that take up a considerable part of his working hours. He tasks his team of information technology experts to develop auto-response software that would reduce the number of times he has to be involved personally. In this scenario, Joe has made a __________ decision to implement a __________ decision.

A) difficult; complex
B) nonprogrammed; programmed
C) programmed; nonprogrammed
D) complex; difficult