When Irvene, an elderly woman, is denied the pension benefits of her deceased husband, she requests the assistance of Finn, a social worker at the senior resource center. Finn listens neutrally to both the parties and provides a resolution for the conflict between them. In this context, Finn plays the role of _____.

Question

When Irvene, an elderly woman, is denied the pension benefits of her deceased husband, she requests the assistance of Finn, a social worker at the senior resource center. Finn listens neutrally to both the parties and provides a resolution for the conflict between them. In this context, Finn plays the role of _____.​

Quizplus · Accepted Answer

Finn plays the role of a mediator by listening neutrally to both parties and providing a resolution for the conflict between them. A mediator helps parties in dispute to find a solution that both parties can agree upon.

When Irvene, an Elderly Woman, Is Denied the Pension Benefits