According to Eppele, business process management is fundamentally about:

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Eppele states that business process management is fundamentally about people, which suggests that the focus is on human interactions and relationships within an organization. While technology and communication are also important aspects of BPM, they are secondary to the overarching goal of managing and optimizing human processes. Accounting, on the other hand, is not typically a primary focus of BPM, as it is a specific subset of financial management that deals with recording, analyzing and reporting financial transactions.

According to Eppele, Business Process Management Is Fundamentally About