Steve, the vice president of information systems for Alpha Flight Company, was dissatisfied with the company's current method of providing IT help to its internal customers. Having read an article about information systems outsourcing, he decided to develop a new business process in which most IT help would be provided externally. By doing so, he reasoned, he would save the company money and make his job easier. Steve decided to start the project by drawing two flowcharts: one of the current process and another of the new process. He would then hire a consultant to do a cost / benefit analysis and recommend a company for outsourcing; when the project was complete, Steve planned to inform his employees individually, as some of them would have to look for other employment.
-Which step in the generalized model of business process management is Steve ignoring?

Question

Quizplus · Accepted Answer

Steve is ignoring the step of working with internal employees. It is important to involve internal employees in the process of developing new business processes, as they are the ones who will be directly affected by the changes. Leaving them out can lead to negative morale and resistance to the new process.

Steve, the Vice President of Information Systems for Alpha Flight